1. What products do you offer?
We offer a range of skincare and personal care products including face care, body care, and beauty essentials designed for daily use.
2. Are your products safe to use?
Yes, our products are made with high-quality ingredients. However, we recommend doing a patch test before full use to avoid any allergic reactions.
3. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on selected orders. Additional charges may apply.
5. Do you provide free shipping?
We offer free shipping on prepaid orders. Shipping charges (if any) will be displayed at checkout.
6. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp to monitor your delivery status.
7. Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible.
8. What is your return policy?
We accept returns only for damaged, defective, or incorrect products. The item must be unused and in original packaging.
9. How do I request a return or refund?
You can contact us via email or phone within 48 hours of delivery with your order details and issue.
10. When will I receive my refund?
Refunds are processed within 5–7 business days after approval and will be credited to your original payment method.
11. What if I receive a damaged product?
If you receive a damaged item, please share unboxing photos/videos within 48 hours so we can assist you quickly.
12. Do you ship internationally?
Currently, we only ship within India.
13. Can I change my delivery address after placing an order?
Address changes are possible only before the order is shipped.
14. Are your products suitable for all skin types?
Most of our products are suitable for all skin types, but results may vary. Please check product descriptions for specific details.
15. How can I contact customer support?
You can reach us at:
📧 Email: bodyrico9@gmail.com
📞 Phone: +91-7265-989001
Still have questions? Feel free to contact us anytime—we’re happy to help!